General

These terms and conditions apply to all products, services and web content delivered by Tristan Lavender Photography (hereafter also referred to as “I”), unless otherwise specified.

By using this website (www.tristanlavenderphotography.com), or by ordering products or services from Tristan Lavender Photography, you agree to these terms and conditions.

Copyright

All photos on this website are the property of Tristan Lavender Photography and are protected by Dutch and international copyright laws. Photos may not be downloaded, reproduced, copied, projected, or used in any way without my written permission. 

Ordering prints

  1. I work with a professional print lab to ensure high-quality prints, and I carefully inspect all prints before dispatching them. 
  2. I strive to dispatch a print order within 10 working days of the order. If for any reason this is not feasible, I will contact you by email. In practice most orders are dispatched in less than 10 working days. 
  3. All prints are packaged in a sturdy mailing tube to prevent damage during transit.
  4. All prints are dispatched from Amsterdam, The Netherlands. Within the Netherlands, you will normally receive your print within 2 working days of dispatch. International transit can take up to 8 working days, depending on where you live.
  5. Prints are delicate and can be easily damaged by improper handling. It is therefore highly recommended you let a professional frame the print. I am not responsible for damage incurred to the print after delivery.
  6. I treat printing with the utmost care. If, however, you are unhappy with the quality of a print, please contact me within 14 days of receiving your order to describe its shortcomings, and please return the print in its original packaging. Upon receipt and satisfactory inspection of the shortcomings I will reprint or refund your order – whichever you prefer.
  7. Reproducing or copying prints is not permitted.

Questions

If you have any questions about these terms and conditions, please contact me at tristanlavender@gmail.com.

Terms and conditions are subject to change.

Last updated: January 6, 2019